Organizational choices as drivers of work intensity

Organizational choices as drivers of work intensity

Marco Zamarian
Università di Trento
Bruno Maggi
Università di Bologna e Università degli Studi di Milano

In this paper we offer some new insights into the interpretation of the relationship between the introduction of Information Technology devices and their effects on working time. Prevailing theories suggest a mechanistic link between technology adoption and its effects on work, both in terms of quantity and quality. In contrast, we claim that technology adoption is a means to implement organizational choices regarding both the technical and the social structure of tasks. Drawing our evidence from a case study describing the introduction of a new ERP system in a car rental company, we show how these organizational changes affect the pace of work activities, the balance between working and leisure time and the balance between production and learning time.

Work intensity, Technology, Organizational choice, Working time, Organizational action.

Zamarian M., Maggi B., 2010, Organizational choices as drivers of work intensity,, Bologna: TAO Digital Library.
ISBN: 978-88-904979-8-8
DOI: 10.6092/unibo/amsacta/2777

Received: 06/04/2010
Accepted: 12/05/2010
Published: 20/05/2010